Customer service

Prices
The prices in the shop are stated in British Pound - GBP. Foreign Exchange Currency Converter is a multi-lingual Currency Converter with up to date exchange rates provided from leading market data contributors and is filtered for validity. To get the exchange rates for any of the 164 currencies, select the desired currencies from the lists. Click here.

Prices and payments
You can pay with 3 options on our web site.

1	credit card such as master/euro, visa, diners club and American express
2	By Bank transfer
3	by email or by calling us. The prices in the shop are stated in British Pound – GBP and the European € euro. You can convert these prices also in your own currency by using Foreign Exchange Currency Converter. This is a multi-lingual Currency Converter with up to date exchange rates provided from leading market data contributors and is filtered for validity. To get the exchange rates for any of the 164 currencies, select the desired currencies from the lists Click here.

Do you accept alternative methods of payment other than credit card?
Yes we do, You can pay for your orders by either credit card (VISA, Master, Diners Club or American Express Card) or by bank. If you pay by bank, you can transfer the amount to be paid to Rabobank-account Iban Number NL 84 Rabo 011.11.57.633 Swift Code Rabo NL 2 U for the Netherlands

Can I place my order by telephone, fax or email?
You can place an order by telephoning +31 (0) 651048848
You can place an order by emailing orders@hbhairshop.nl
You can fax your orders to +31 (0) 316 295391 (24hrs)

Do you deliver worldwide?
Yes we deliver to all countries in the world.

How long will delivery take?
First Class Express Delivery -- First Class Delivery is shipped using express service worldwide.

Does a Pack count as one item?
Yes a pack, no matter how many items it includes counts as only one item for delivery.

Backorders & returns
If you're not completely satisfied with your purchase, you may return it to us in its original condition within 8 days of your order for a complete refund. Please contact us to announce your return, by e-mail: shop@hbhairshop.nl or by phone: +31 (0)651048848. This procedure is also applicable if you want to backorder.

How do I order?
Online shopping is very simple. In the basket you can put any number of items and mix and match various types of products. The shopping basket just lets you hold on to the items that you might want to order while you continue browsing our shelves. You can check what is in your shopping basket at any time and from any page on the site. Just follow the BASKET link at the left.
If you see something you'd like to put in your basket while you are browsing, just press the ADD TO BASKET button. You are never obliged to buy anything in your basket. You can remove an item from your shopping basket at any time by going to the shopping basket page and pressing the REMOVE button next to that item or by changing the quantity. Then click Order Now. We only ask for a billing and shipping address. Now you can place orders.
Would you rather not order online, you can also order by phone: +31 (0)651048848.

Dealers
If you have a business you can take Nanogen in your assortment. Please fill in the information of your company on this link on our web site and you will receive within 2 days a reaction by e mail. You get from us a dealership number and password so you can order easy at our web site the Nanogen. You can also contact us direct by phone 0031 6 510 48848 or by e mail at resell@hbhairshop.nl .

What is our complaints handling procedure
We aim to deal with any complaints in a fair, confidential and effective manner. We will aim to acknowledge any complaint as soon as possible but always within a maximum 2 working days at the very latest. We will always try to provide a likely timescale in which we hope to resolve the problem, if we cannot solve the problem immediately.

Is it safe to use credit cards?
A secure server webpage is different to a normal webpage. You will know you are on a secure webpage because the padlock (on explorer at the bottom and on navigator on the top toolbar) will be highlighted and closed. The web address will also change to indicate a secure server, so that it now starts with https://. When this happens you will know that any information you type into that page will be encrypted when it is sent out.

What level of encryption do we use?
Nanogen makes sure the data you provide is stored safe. We do so by using Secure Socket Layers (SSL), an advanced internet security system, to protect the data you provide. This means that all your ordering information (including your name, address and credit card number) will be encrypted or jumbled up while it is in transit making it extremely difficult to read even if it is wrongly intercepted. As a result, your credit card and billing information is secure on its way to our order fulfillment center.
Nanogen is committed to protecting the privacy of those using our site and the confidentiality of the personal information which our customers provide us with. We use the information we collect to provide services and to ensure that your order is processed smoothly. We will never sell personal information or share personal information with third parties.
All credit card details are kept on a secure computer. Hairloss.net uses a Digital Secure Server ID from VeriSign to provide you with the best possible protection on the Internet.

Contact email address:
If you still have any questions about the security of our site you can send any questions to the following address: security@hbhairshop.nl

Quality guaranteed
nanogen top is situated in The Netherlands. We have gained the necessary experience world wide in the fashion world and trough years of cutting, coloring and perming hair in our shops. Only the best quality products are being used and sold and we provide you with serious advice. We take care of your hair and your clients. The organization of nanogen has 25 employees with world wide experiences and expertise. We work together with the best hair institutes and brands.

See here other websites of the HB Group: